Terms & Conditions
Privacy & Safety
At Cuemái, we prioritize the privacy and safety of our customers. We adhere to strict policies for the use, storage, and protection of personal information. Our transparent approach ensures that our customers feel secure and valued, encouraging continued trust and loyalty. If you want to know more have a look at our privacy policy.
Website Ownership
Cuemái holds all rights to the content of this website, including but not limited to photos, videos, images, graphics, text, and data. Unauthorized use of any content is strictly prohibited.
Payment Terms
Full payment confirmation is required before releasing any order unless explicitly arranged with a member of our sales team.
Changing or Cancelling Orders
Once payment has been made, order changes are not permitted. Cancellations will be treated as returns.
Returns
Returns are only accepted with prior agreement from Cuemái's sales team. A handling fee of 25% of the invoiced value will be applied, with a minimum charge of $100.00 USD. Initial shipping and handling fees are non-refundable.
Shipping Terms and Conditions
Cuemái is not responsible for import fees or customs charges. All additional fees or taxes incurred by your local customs office are the customer’s responsibility. Requests for additional certificates or customs documentation must be arranged beforehand.
For any inquiries related to customs, duties, or taxes, please contact your local customs office. Note that we must declare the full value of the order on all shipments.
Governing Law and Jurisdiction
All matters related to the use of this website are governed by the laws of Mexico, and any disputes will be settled in the courts of Mexico City.